Return Policy

At Hapoo we take pride in complete satisfaction.

  • We do not offer refunds, Only store credit. No EXCEPTIONS!
  • Please remember to always check our size charts as each designers vary in sizing.


  • Seasonal Items
  • Beds
  • Pet Stairs
  • Grooming Products
  • Grooming Tools
  • Treats
  • Sale/Clearance/Discounted products
  • Carriers
  • Custom made furniture
  • Hair Accessories
  • Blankets

Hapoo has the right to refuse a item if

  • Item is damaged
  • Item is used
  • No packaging
  • No tags

Hapoo will not accept returns if you do not follow our return Policy

  • Email us at
  • Order Number
  • Date of Purchase
  • Item
  • Full name & Address
  • If a item has arrived damage you have to contact us within 48 hours of receiving your merchandise. Hapoo is proud to offer international shipping
  • Delivery times are an estimate