At Hapoo we take pride in complete satisfaction.

• We do not offer refunds, Only store credit. No EXCEPTIONS!
• Please remember to always check our size charts as each designers vary in sizing.

ITEMS NOT ELIGIBLE FOR EXCHANGES/RETURNS

• Seasonal Items
• Beds
• Pet Stairs
• Grooming Products
• Grooming Tools
• Treats
• Sale/Clearance/Discounted products
• Carriers
• Custom made furniture
• Hair Accessories
• Blankets

Hapoo has the right to refuse a item if

• Item is damaged
• Item is used
• No packaging
• No tags

Hapoo will not accept returns if you do not follow our return Policy

• Email us at sales@hapoo.ca
• Order Number
• Date of Purchase
• Item
• Full name & Address
• If a item has arrived damage you have to contact us within 48 hours of receiving your merchandise. Hapoo is proud to offer international shipping
• Delivery times are an estimate